Jerry Wayne Odom Jr.

Banana Republic Online Store


The Store and Their Customer Service Suck



I've bought clothing and products from Express For Men, Ebay, Amazon and I figured it was about time to give Banana Republic a shot. They offered a special for online buyers that for every $100 you buy they'll take $25 off. Well I decide to buy a blazer for $160 and in order to go ahead and push to the $50 discount I buy a shirt for another $65. This brings our total to $220 minus a $50 discount and about $30 in tax and shipping for a final score of $206. Mind you that I really didn't want the shirt and was only taking it for the bonus.

banana republic blazer (blazer to the left would be nice if you could actually get it!) The good people at Banana Republic decide to ship me the shirt, charge me and then email me to notify me that my Banana Republic Blazer was now out of stock but they could get it sent to me from else where without the online discount. After much explanation about how I only wanted the blazer at the discount and not the shirt their customer service representative still refuses to honor the online discount. So I agree because I want the blazer so its supposed to be shipped from California next day to make up for the loss. My next day shipped blazer is supposedly sent out on Wednesday and
gets to my office the following Monday.
So yeah Banana Republics online store ended up costing me much more than I wanted to spend($30) and they screwed up over and over again. A really banged up operation compared to even the most overworked Ebay bum. They really get shown up by Express, Amazon and Overstock in how their stores actually work. They're damn lucky that the only thing Banana Republic does well is making good looking clothes.

I'll never shop at Banana Republic's Online Store again!!